Briefing home

The Balanced Scorecard

Was created by Drs Robert Kaplan and David Norton in 1992 and has been adopted by thousands of organisations across the globe to:

  • Map strategy
  • Identify measures, targets and initiatives
  • Communicate strategy across the organisation
  • Measure performance
  • Drive strategy execution

Through their work with clients over the last 15 years, Drs Kaplan and Norton, and the Palladium team, have developed a framework that organisations can adopt when using the Balanced Scorecard to create the

Building on the Strategy Map and the Balanced Scorecard, organisations can make strategy a continuous process, motivating the entire enterprise, from the senior management team to frontline staff to implement strategy effectively.

Strategy-Focused Organisation.

Principles of the Strategy-Focused Organisation

Mobilise Change through Executive Leadership

Understand how you, as an energetic leader, can establish a sense of urgency, create a strong leadership team, and develop a clear and shared vision and strategy.

Translate Strategy into Operational Terms

Hear how executive teams use the strategy map to better understand strategy, translate the strategy map into a Balanced Scorecard, set performance targets, and define the strategic initiatives needed to realise the targets.

Align the Organisation to the Strategy

Gain insight into how to 'cascade' your strategy, measures and actions across the entire organisation to ensure performance management processes become integrated vertically - from corporate to business units, to functions to all organisational levels - and horizontally, reinforcing interdepartmental cooperation.

Make Strategy Everyone's Job

Hear examples of how communication and education programmes ensure that all employees understand the strategy and are motivated to execute to it; including linking personal goal setting and incentive compensation to the Balanced Scorecard.

Make Strategy Management a Continual Process

Understand the value to be gained by adopting a 'strategy review meeting' process to integrate the strategy and the budgeting process into one integrated performance management system, and by using performance data to support strategic learning.

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